new iphone stuck on hello screen wont swipe up to put in passcode

ToldbyTerry Said:

"new iphone stuck on hello screen wont swipe up to put in passcode. how to fix"

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Seems you have a frozen iPhone:

A. Perform a Restart:

Try Force Restarting your iPhone. Save any information that need be. Then perform the restart.

Go Here: Force Restart iPhone - Apple Support

B. Try the Tips at these Apple Support Links:

• If the Screen isn’t Working on your iPhone or iPad - Apple Support



• If your iPhone is Stuck on the Apple Logo - Apple Support

• If your iPhone Won't Turn On or is Frozen - Apple Support

• If you Need More Help - iPhone - Apple Support