Touch ID stops working after display turns off from inactivity and computer goes into sleep mode

Has anyone noticed if their Touch ID stops working after periods of inactivity after the display turns off and the computer automatically goes into sleep mode? I use a Mac Mini with an LG QHD 32" display. As soon as I reboot the computer, the problem goes away and Touch ID starts working again. I can lock the screen or activate the screen saver and Touch ID still works okay. However, if I leave for several hours and then get back on the computer, Touch ID has stopped working. I initially thought it was the keyboard and replaced it but the problem didn't go away. so now I have two identical Magic keyboards and it happens with both. Any ideas what would cause this to happen, and how to resolve this issue?

Mac mini (M1, 2020)

Posted on Jun 24, 2023 5:38 PM

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Posted on Jun 29, 2023 12:48 PM

Update #2:  Well, to my surprise, the issue is indeed the display and NOT the Mini Mac automatic sleeping function.  After changing 'Turn display off when inactive' on the Lock Screen from 'Never' to 'For 1 hour', the Touch ID stopped working again after being inactive for 1 hour.  I then changed the setting 'Turn display off when inactive' from 1 hour to 10 minutes, and then after a few tests, from 10 minutes to 2 minutes. Both times, after leaving the display off for a few minutes, to insure it shuts down completely, the Touch ID stops working and will not reactivate until I either reboot the computer or turn off the keyboard for a short period, turn it back on, log in with the password, and then I can use Touch ID. 

 

The Touch ID will work if I immediately touch the keyboard or touch pad as soon as the display shuts off, but as soon as the message ‘No Signal – Entering the power saving mode shortly’ pops up, Touch ID becomes disabled.

 

So the software in the Mac that commands the display to turn off, per the timeline selected in the Lock Screen setting, somehow disables the Touch ID from working after the display gets re-activated via the keyboard or touch pad/mouse. If I want Touch ID to always work continuously, then the Lock Screen setting for 'Turn off display when inactive' must be set to 'Never'. Either that, or change the "Turn off display when inactive' to the max time available of 3 hours, and plan to turn the keyboard off, then on, every time I am away from the computer for more than 3 hours, if I want to use Touch ID – or reboot.

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Jun 29, 2023 12:48 PM in response to Noah Lincoln

Update #2:  Well, to my surprise, the issue is indeed the display and NOT the Mini Mac automatic sleeping function.  After changing 'Turn display off when inactive' on the Lock Screen from 'Never' to 'For 1 hour', the Touch ID stopped working again after being inactive for 1 hour.  I then changed the setting 'Turn display off when inactive' from 1 hour to 10 minutes, and then after a few tests, from 10 minutes to 2 minutes. Both times, after leaving the display off for a few minutes, to insure it shuts down completely, the Touch ID stops working and will not reactivate until I either reboot the computer or turn off the keyboard for a short period, turn it back on, log in with the password, and then I can use Touch ID. 

 

The Touch ID will work if I immediately touch the keyboard or touch pad as soon as the display shuts off, but as soon as the message ‘No Signal – Entering the power saving mode shortly’ pops up, Touch ID becomes disabled.

 

So the software in the Mac that commands the display to turn off, per the timeline selected in the Lock Screen setting, somehow disables the Touch ID from working after the display gets re-activated via the keyboard or touch pad/mouse. If I want Touch ID to always work continuously, then the Lock Screen setting for 'Turn off display when inactive' must be set to 'Never'. Either that, or change the "Turn off display when inactive' to the max time available of 3 hours, and plan to turn the keyboard off, then on, every time I am away from the computer for more than 3 hours, if I want to use Touch ID – or reboot.

Jun 27, 2023 6:18 AM in response to Noah Lincoln

Update: With the display never turning off (Lock Screen page) and the Energy setting under Displays>Advanced set to prevent automatic sleeping when the display is off, Touch ID works every time after 2 days of testing. It was expected that Touch ID would work every time and of course, it does.


My guess is that the automatic sleeping function is the source of the problem. But to be sure of that, I am now changing the Lock Screen page, 'Turn display off when inactive' from 'Never' to 'For 1 hour' to see if the display itself is causing the Touch ID to be disabled when it shuts off. If Touch ID continues to work, as I expect it will, then it is definitely the automatic sleeping function causing the Touch ID to be disabled.


To be sure, I will verify by changing the Displays>Advanced page setting back and forth to prevent, then allow automatic sleeping when the display is off to verify for sure that automatic sleeping is the function that disables Touch ID.

Jun 25, 2023 7:56 AM in response to Noah Lincoln

" Note I tried your recommendation this morning, that is: I switched OFF the Keyboard, paused and Turned it back ON to establish a new connection to computer vs shutdown and restart. That did not establish a new connection and I had to manually enter the password. "


I will defer to my More Learned Colleague but " I had to manually enter the password. " would seem normal.


On both my M1 and M2 Laptop machines equipped with Touch ID .


If I keep them On all night and open the Lid Next Morning - the Log in Screen does Require a Manual input of computer password


Refer to below image


The Devil is in the small fine print below the Slit for Password


" You password is required enable Touch ID "




Jun 25, 2023 3:15 PM in response to Barney-15E

I checked Displays>Advanced and for 'Prevent Automatic Sleeping when the Display is OFF', I have that button 'On', so it should stay awake. After I came back this afternoon after a couple hours, it takes several seconds for the Display to turn on, but as soon as it lights up, the login screen is on and says 'Touch ID or Password'. I tried Touch ID and it didn't work so I had to use the Password to log in.


I have tried both keyboards, deleting them and re-adding. I tried to remove the fingerprints and re-added them. I also entered two different finger prints. None of them solves the issue.


I am going to try Never turning the display off when inactive on the 'Lock Screen' page in settings and see if that works. I don't want that to be the long term solution because it shortens the life of the display but if that works, then I have another data point. So screen saver will kick in after 20 minutes, the display will never turn off, and I will require the password immediately after screen saver turns on.


By the way, I just turned off the keyboard, waited, turned it back on, waited for it to show connected under the Bluetooth tab, then locked the screen. Then only the 'Password' option was available to log in. After logging in, I again immediately locked the screen and then 'Touch ID and Password' came up as login options and Touch ID worked! So turning off the keyboard does re-enable Touch ID but only after you log in with password.


I am still going to try the 'Never' option so the display will never turn off. If that works, then it means something is happening with the computer when the display turns off even though the computer is not set to go to sleep.

Jun 25, 2023 4:51 AM in response to Noah Lincoln

" However, if I leave for several hours and then get back on the computer, Touch ID has stopped working. "


Is the user saying the Touch ID is not working and they are obligated to manually input the computer password ?


If so, you may consider exploring your Lock Screen Settings and make some adjustments


Alternate - try switch OFF the Keyboard, pause and Turn it back ON to establish a new connection to computer vs shutdown and restart


Jun 25, 2023 9:00 AM in response to Barney-15E

Building on above


pmset -g from Terminal will present all the current setting


In my setup


pmset -g 


System-wide power settings:


Currently in use:


 disksleep            10


 powernap             1


 womp                 1


 networkoversleep     0


 sleep                180 (sleep prevented by sharingd, bluetoothd, powerd)


 Sleep On Power Button 1


 ttyskeepawake        1


 tcpkeepalive         1


 autorestart          0


 standby              0


 displaysleep         180

Jun 25, 2023 4:35 AM in response to Noah Lincoln

I don’t know why it would stop working, then. Mine does not, but I have the Mac sleep prior to the Display. I also have it set not to sleep when display sleeps. My TV I use as an external shuts off when it stops getting a signal. Still, I would imagine there would be more questions here if that was a bug.

Do you have any other Bluetooth devices connected?

Jun 25, 2023 7:32 AM in response to Barney-15E

Response to Barney-15E: Yes, the Apple Track pad is the only other bluetooth device. And it never shuts off when this happens. Since the keyboard also still works (except Touch ID) and the Track pad works, I assumed bluetooth is functioning okay and the problem occurs in the Mac Mini when either it commands the display to sleep or when it goes to sleep. Note that I do not use energy saver mode, so I don't put the hard disk to sleep when possible.


I start the screen saver 20 minutes after inactivity, I turn the display off 1 hour after inactivity, and I require a password 4 hours after the screen saver begins or the display is turned off. Question: Does turning the external display off automatically put the Mac Mini in sleep mode?


Regarding your comment, You mention you have the Mac sleep prior to the Display (Sleeping?), then you also set the Mac not to sleep when the display sleeps. So the Mac wakes up as soon as the Display sleeps? Then you say your TV shuts off when it stops getting a signal (the signal being the Mac sleeping or when you shut the Mac off?) Can you please clarify?

Jun 25, 2023 7:31 AM in response to Owl-53

Response to P. Phillips: Yes, when Touch ID stops working, I have to manually enter the password.


I start the screen saver 20 minutes after inactivity, I turn the display off 1 hour after inactivity, and I require a password 4 hours after the screen saver begins or the display is turned off. Note that I do not use energy saver mode, so I don't put the hard disk to sleep when possible. Question: Does turning the external display off automatically put the Mac Mini in sleep mode?


Note I tried your recommendation this morning, that is: I switched OFF the Keyboard, paused and Turned it back ON to establish a new connection to computer vs shutdown and restart. That did not establish a new connection and I had to manually enter the password.



Jun 25, 2023 8:52 AM in response to Noah Lincoln

Does turning the external display off automatically put the Mac Mini in sleep mode?

There is a setting in Displays > Advanced… to Prevent automatic sleeping when the Display is Off. I think it defaults to Off, so it should sleep when the display is off; I don't think this applies to sleep.


So the Mac wakes up as soon as the Display sleeps?

No.

Then you say your TV shuts off when it stops getting a signal (the signal being the Mac sleeping or when you shut the Mac off?) Can you please clarify?

When the Mac sleeps (after whatever time I have set), the TV will turn itself off due to lack of signal from the Mac.

I have displaysleep = 0 in pmset.


I have no idea if sleep has anything to do with this, but I don't know what else could be going on.

Perhaps try deleting the keyboard and re-adding it. I guess if you've tried another keyboard, that would not be it.

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Touch ID stops working after display turns off from inactivity and computer goes into sleep mode

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