Touch ID

Question

Touch ID

Purchased a new Mac Mini M2 last month. Bought the magic keyboard for touch ID. Set it up and it works fine. Mac sleeps. Wake it and touch ID no longer works. I have erased and reset the finger ID many times. I have used different fingers. My fingers are clean and it sets up correctly and works each time until it sleeps. The rest of the keyboard functions work great. All my bluetooth settings are fine and all my other bluetooth accessories work flawlessly.

Called support. Got case #. Walked me through settings to change things that "might" be the problem. No change. Conclusion was probably a bad keyboard. Exchanged it for new. Same thing.

Have read a few threads here that had similar problems. I mentioned that to the genius bar when I exchanged and the support person on the phone. Both said they had not heard that is a common problem and yet you can find a number of threads here outlining that exact or very similar problem.

Not sure how to proceed. Assume Apple will notice and catch it in an update or give up and exchange the magic keyboard for a regular one and turn off the touch ID.

Thoughts?

Mac mini (M2, 2023)

Posted on Aug 23, 2023 9:06 AM

Reply

Answer 1

Tesserax

Level 10

160,812 points

Aug 23, 2023 12:27 PM in response to RonB Seal Beach

My first thought is how critical is having Touch ID to you?

In my experience, Apple does respond when an issue reaches a certain threshold. What that actual threshold is, I couldn't tell you. One example, was the "butterfly key"keyboard in the 2017 MacBooks. There were numerous complaints and Apple ended up replacing them for current owners and went back to another key design for their future laptops.

In my case, I too have a M2 Mac mini, but my overall computing goals is that I didn't need Touch ID capability, but I did need to support multiple computer makes (Macs, Windows PCs, & Linux PCs) with the same wireless keyboard/mouse combo. I ended up getting Logitech (MX Keys S) devices for both and they have worked out flawlessly for me.

At this point, I would suggest keeping your current Apple Magic Keyboard ... sans the ability to use it for Touch ID. You can then wait to see if Apple eventually offer either a solution or a different product. You can also provide your feedback directly to Apple here: Product Feedback - Apple

Whether or not, you want to do what I did, and get another keyboard/mouse from a different manufacturer, would be totally up to you.

Reply

Touch ID

Similar questions