My phone was damaged and I received a new one but I have a new iCloud as well. How do I get into my old iCloud to retrieve my information

How do I get my info from the old iCloud since my phone was damaged and I have a new one

iPhone 14 Pro

Posted on Jun 24, 2023 6:08 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 25, 2023 6:38 PM

You'll need to log into the "old" account if your data is stored there. Try iforgot.apple.com.


It's not a good practice to create new Apple IDs as everything is tied to the ID in the Apple ecosystem. You can change your Apple ID if needed to retain all of your history (Change your Apple ID - Apple Support).

3 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My phone was damaged and I received a new one but I have a new iCloud as well. How do I get into my old iCloud to retrieve my information

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.