Family billing information is stopping me from updating my account. How do I prevent this.

I need to update some apps however, I keep getting an error message. Sure it’s my own information I just cannot remember the path on how to get there.


iPad Air 2

Posted on Jun 24, 2023 9:29 PM

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Question marked as Top-ranking reply

Posted on Jun 25, 2023 3:54 AM

As you are a member of a Family Sharing group, as indicated, the Family Organiser must resolve the problem with their AppleID account before you’ll be able to resolve your issue. The Family Organiser’s payment information, or registered payment method may require update.


Until resolved, may associated account functions for both the Family Organiser and Family Members may be inhibited.


If you need assistance, you might be best advised to contact Apple Support:

Official Apple Support


Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your Apple devices, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


1 reply
Question marked as Top-ranking reply

Jun 25, 2023 3:54 AM in response to Nisamalone

As you are a member of a Family Sharing group, as indicated, the Family Organiser must resolve the problem with their AppleID account before you’ll be able to resolve your issue. The Family Organiser’s payment information, or registered payment method may require update.


Until resolved, may associated account functions for both the Family Organiser and Family Members may be inhibited.


If you need assistance, you might be best advised to contact Apple Support:

Official Apple Support


Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your Apple devices, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


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Family billing information is stopping me from updating my account. How do I prevent this.

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