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Video just freezes at some point (Safari)

Facing an issue where the video played in safari just freezes. Picture is still and no sound, but the video timer is still going as if everything is okay, meanwhile if you pause your video and play it again timer starts from from the point where the video stopped playing. My internet connection is pretty fast, any other video played from native apps are just fine, proble, is in safari


Tried to look for solutions but didnt find any

iPhone 13 Pro

Posted on Jun 24, 2023 10:23 PM

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Jun 25, 2023 12:40 AM in response to Isaac844

If you encounter any challenges with third-party applications or a particular website, I recommend reaching out directly to the respective app developer or site publisher/host for further assistance. Here is how




If you're experiencing with video playback freezing in Safari on your iPhone. Here are some steps you can try to troubleshoot and resolve the issue:


  1. Ensure that you have a stable and reliable internet connection. Poor network connectivity can cause videos to freeze or buffer intermittently. You can try connecting to a different Wi-Fi network or switching to cellular data to see if the issue persists.
  2. Clearing the cache and website data in Safari can help resolve issues related to stored data. To do this, go to Settings > Safari > Clear History and Website Data. Confirm the action and restart Safari.
  3. If you have any content blocker apps or extensions enabled in Safari, try disabling them temporarily. Content blockers can sometimes interfere with video playback. To disable content blockers, go to Settings > Safari > Content Blockers, and toggle off any enabled blockers.
  4. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  5. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
  6. Make sure you have the latest updates installed.
    1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
    2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)
  7. Install an alternative browser from the App Store, such as Google Chrome or Mozilla Firefox, and test video playback in that browser. If the issue doesn't occur in the alternative browser, it suggests a potential problem with Safari specifically.


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support. They can provide specific guidance based on your device model and iOS version.



Video just freezes at some point (Safari)

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