new air pods wont connect to my device
new air pods will not connect or even come up on screen when bluetooth is on have tried everything
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The first steps are to make sure the AirPods are fully charged, and check the Bluetooth function is working on the target iPhone (switch off and switch on again), see if other Bluetooth devices like the car hands free work correctly.
If that doesn't help, I suggest restart your iPhone and try again
Restart your iPhone - Apple Support
Final check before calling Apple Support for a fault on new product would be to see if the AirPods are visible and able to pair (or at least detect) on any other smartphone. That should tell you if the problem is your iPhone or the new AirPods