Cannot press the “Back Up This iPhone” button

Question

Level 1

11 points

Cannot press the “Back Up This iPhone” button

Hello, I cannot press the “Back Up This iPhone” button, as it’s grey and there’s no response after pressing it. I was wondering what to do with it, thanks

iPhone 12

Posted on Jun 25, 2023 4:32 AM

Answer 1

Top-ranking reply

Raicya

Level 10

213,187 points

Jun 25, 2023 4:50 AM in response to Jack_YH

See -> If you can't back up to iCloud -> If you can't back up to iCloud - Apple Support

👉 If the iCloud Backup option is greyed out

Check if a restore is still in progress. Go to Settings > [your name] > iCloud > iCloud Backup. If your device is still being restored, you see “This [device] is currently being restored and will automatically back up when it is done.” You can create a new backup after your device finishes restoring.
Check whether you installed a profile that restricts iCloud Backup. Go to Settings > General > VPN & Device Management to see a list of installed profiles.

Answer 2

Jack_YH Author

Level 1

11 points

Jun 25, 2023 4:58 AM in response to Raicya

I was backing up my iPad at the meantime. So I cannot back up my iPhone and iPad simultaneously, right? Thank you and I will try again later after backing up my iPad