I just got a MacBook Air 15 and set up the fingerprint. It's working fine on everything EXCEPT the Lock Screen to open the MacBook. it doesn't even offer the option, I have to put in the password. I cannot find the setting to fix this. Can someone help me?
I believe the screen in your post above is the screen that is displayed after start up.
After Sleep, the only option displayed at the bottom is cancel, not have the 3 options at the bottom in your screenshot (shut down, restart, sleep).
Touch ID cannot be used at startup; it can only be used when the screen is locked (e.g., if you choose Lock Screen from the Apple menu or if it locked automatically based on the time selected in System Settings.
Note that many (most?) people including myself don't frequently shut down their Macs and let them Sleep instead.
I believe the screen in your post above is the screen that is displayed after start up.
After Sleep, the only option displayed at the bottom is cancel, not have the 3 options at the bottom in your screenshot (shut down, restart, sleep).
Touch ID cannot be used at startup; it can only be used when the screen is locked (e.g., if you choose Lock Screen from the Apple menu or if it locked automatically based on the time selected in System Settings.
Note that many (most?) people including myself don't frequently shut down their Macs and let them Sleep instead.
There is an option at Apple menu > System Settings > Touch ID & Password > Use Touch ID to unlock your Mac.
Note that you will need to use the passcode rather than Touch ID the first time after you restart your Mac.
Thank you for reaching out. I’ve tried that and it still doesn’t work for the Lock Screen. See images below. I don’t know what to do next.
Any suggestions?
That makes sense. Thanks for your help!
macbook doesn't offer fingerprint to unlock the lockscreen, works everywhere else
