15.7.7 update --> audio issues? (performance problems)

Since updating to iOS 15.7.7 my audio hasn't been working properly.


  1. Making phone calls with headphones (plug-in) - unable to speak or listen
  2. Making phone calls (speaker phone on/off) - unable to register audio from either caller or recipient
  3. Playback using iTunes, Spotify, YouTube, etc. - yo-yo delay in volume control (with/without headphones)


*I have powered off without consistent/permanent repair to problem following start up

*I have tried multiple audio sources and outputs (e.g. bluetooth, plug-in) and problem persists

*After power off, intermittent function before problem becomes consistent without workable solution


iPhone 7

Verizon 50.0.1 carrier

126GB capacity (~47GB available)

Earlier iPhone models

Posted on Jun 25, 2023 12:18 PM

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5 replies

Jun 27, 2023 8:22 AM in response to jrichardp

Hello jrichardp,


Thanks for posting in the Apple Support Communities. We're happy to look into this with you.


When you restart your iPhone, are you doing a standard restart or a forced restart? If you haven't tried a forced restart yet, you may want to give that a try to see if it helps.


Force restart iPhone - Apple Support


Force restart iPhone 7

Press and hold both the volume down button and the Sleep/Wake button at the same time. When the Apple logo appears, release both buttons.

An illustration of iPhone 7 with the screen facing up. The volume down button is shown on the left side of the device, and the Sleep/Wake button is shown on the right.


If that doesn't help to correct the issue for more than a short period of time, contacting Apple Support so they can investigate this with you further, would be the best option. You can contact them directly at Get Support.


Best regards.


Jun 27, 2023 10:26 AM in response to Missy5937

Thank you for your reply @Missy5937


Your suggestions were not able to resolve the issue, unfortunately.


No incoming or outgoing call lasts any longer than 7 minutes (a new record! since call failure after the 15.7.7 update several days ago).


All calls skip, lag or slow down, or fail to connect at all (think vinyl records, the caller enters a skip-loop that echos their last word before call failure OR their speech is dramatically slowed - similar to when a record player is bumped during playback or is deliberately impeded so playback speed is slower than intended for the vinyl record to play at standard function).


I have performed shut-off, forced shut-off, network settings reset, all settings reset.


None of ^those solutions has repaired the issue I am experiencing.


(so far) Apple nor my cellular carrier have been able to diagnose and acquire a workable solution.


Function failure occurred after the 15.7.7 update.


Cellular service is disproportionately impacted; no function whatsoever beyond several minutes.


Media and audio playback are only impeded by a volume delay, making playback of any kind unbearable due to the yo-yo effect upon the volume settings.


All of this is strange indeed!

Jun 27, 2023 5:00 PM in response to JessS19

Thank you @JessS19


My carrier said the same about the manufacturer of my phone, too.


I cannot say that the iOS update is the culprit (yet) since I have a few more variables to check, though I would still advise any other iPhone7 users to avoid it unless absolutely necessary (for them).


If I do find the a solution I will gladly share here within this thread.


So far, no solution - problem not resolved.

Oct 24, 2023 5:31 PM in response to jrichardp

Hey there jrichardp,

I (my daughter) recently started having an issue with the sound on her iPhone 7.


In her case, it only seems to be affecting phone calls or face time calls, all other audio seems functional - including the ring tones.


I have tried some of the suggestions I found online but still no love. I see you started having the issue in June...did you find a fix or give up and get a new phone?


If the latter, please accept my apologies for bringing up bad memories.


Thanks in advance for your time.

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15.7.7 update --> audio issues? (performance problems)

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