Level 1

4 points

old imac new iphone issue recognizing

my imac running high sierra 10.13.6 wont see my iphone running 16.3.1

any help? Itunes wont see it either

iPhone 13 Pro

Posted on Jun 25, 2023 3:44 PM

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3 replies

Jun 26, 2023 5:20 AM in response to dsb11

Are you running iTunes 12.8? If you don't have 12.8, or want to make sure that you have the latest "point release" of it, you can find the kit here.

Make sure that you're using a cable that's rated to carry data, not some "charging cable" that only carries power.

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Level 9

69,626 points

Jun 26, 2023 9:16 AM in response to dsb11

Did you get the advisory message shown in this Apple article?:

If your Mac says that a software update is required to connect to iPhone or iPad - Apple Support

If so, the "install " option ONLY updates iTunes for compatibility with newer versions iOS. It has NO affect on your current macOS version. Ive used that several times on multiple Macs without issue. The download is small and quick.

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Level 8

49,362 points

Jun 26, 2023 3:25 AM in response to dsb11

Hi,

Following article could help your issue.

If your computer doesn't recognize your iPhone or iPad - Apple Support

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old imac new iphone issue recognizing

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