AirPods Pro 2 Transparency Mode Issues

I bought the AirPods Pro (2nd Generation) back in September when they first came out, and thank god I bought the AppleCare+ that was offered with it. I have now gotten these AirPods replaced 3 times because the transparency mode kept cutting in and out on one of the AirPods. It's like the adaptive transparency kept getting triggered on and off and it got to a point where using the device became unusable in transparency mode. Today I was sitting and watching YouTube when all of a sudden it started happening to my left side. I have never dropped my AirPods nor do they have any contact with water or dust. I clean them quite often and I feel like this is only happening to me. This will be my fourth time replacing them and I am absolutely fed up, I want my first generations back. Has Apple addressed this issue? Has anyone else experienced this? I wish someone could address this. Does anyone have any ideas on how to escalate this to the engineers at Apple? Because no matter how much I complain and try to get it escalated through support, the issue still prevails to this day.

AirPods Pro (2nd generation)

Posted on Jun 25, 2023 8:37 PM

Reply

Similar questions

2 replies

Sep 1, 2023 8:40 AM in response to zamin_shaikh

I bought AirPods Pro Gen 2 in December, and LOVED the transparency mode as I work in an orthopedic OR and the high pitched noise of the saws bothered me. They were perfect!

Suddenly a month ago the Transparency mode started cutting in and out making them useless for my work. At home I would use them watching TV as they'd boost the voices and worked like hearing aids. I bragged about them to everyone.

Now the Transparency mode cuts in and out, more time off than on. They are unreliable and likely need to be replaced. I had many options buying expensive wireless buds, and these were expensive. Disappointed.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AirPods Pro 2 Transparency Mode Issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.