black screen but can hear sound

after recent ios 16.5.1 update whenever i turn off my ipad for few time it gets black screen and after upgrading it from itunes it workes properly and after turning off ipad for few moment it gain gets black screen (try factory reset as well

)

iPad Air 3, iPadOS 16

Posted on Jun 25, 2023 9:42 PM

Reply
1 reply

Jun 26, 2023 3:16 AM in response to desharbipul

Given your description, you would best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.


Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your Apple devices, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

black screen but can hear sound

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.