My iPad Pro's screen goes black, but I can still hear sound when it's locked or charging. Also, the iPad has never been dropped or hit since I started using it.
I've tried all the methods to fix it, but it still won't work.
Please help me fix this problem.
iPad Pro, iPadOS 17
As described, you perhaps have a screen or hardware failure - and your iPad will require repair.
You would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide assistance:
Genius Bar Reservation and Apple Support Options - Apple
You can arrange repair of your iPad either by (a) visiting the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - or (b) using Apple's mail-in repair service:
Genius Bar Reservation and Apple Support Options - Apple
iPad Repair & Service - Apple Support
As described, you perhaps have a screen or hardware failure - and your iPad will require repair.
You would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide assistance:
Genius Bar Reservation and Apple Support Options - Apple
You can arrange repair of your iPad either by (a) visiting the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - or (b) using Apple's mail-in repair service:
Genius Bar Reservation and Apple Support Options - Apple
iPad Repair & Service - Apple Support
If you don't already have an established iCloud or iTunes backup, it may now be too late. If your files and data are important to you, always ensure that you have a backup - before disaster strikes.
Given your description, there are clearly steps that you have yet to try - perhaps the most appropriate being a factory restore. You should note that this step will completely reset and erase the iPad - and install a fresh copy of the most recent version of iPadOS supported by your iPad:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Otherwise, you would be best advised to seek assistance directly from Apple Support. As already outlined, you can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the Apple Support App:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide assistance:
Chandrastaman wrote:
I've tried all the methods to fix it, but it still won't work.
If you have already tried everything, then you leave no scope for anything else.
Perhaps if you describe precisely what you have already attempted, contributors here will be better able to offer appropriate guidance or advice.
Otherwise, you might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.
Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to offer assistance:
I've tried force restarting, updating using iTunes, and tapping the power button multiple times, but it still won't work. After updating via iTunes, my iPad disconnects, and nothing happens. When I try to reconnect it, I need to update it again, and I've tried this repeatedly.
At least I want to back up my files to my PC before I try the restore option on iTunes.
After I restored using iTunes, the screen is still black, but my files are gone! I only hear the sound from charging on my iPad. And the screen still on but black.
Black screen on my Ipad Pro
