How do I fix true depth camera, for my Face ID

How do I fix true Camara issue

I can’t open phone with Face ID

iPhone 12, iOS 16

Posted on Jun 26, 2023 6:08 AM

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Question marked as Top-ranking reply

Posted on Jun 26, 2023 6:18 AM

This is generally a hardware issue. If the unit's on an OS version older than 16.5.1, you might be able to fix it by updating it from a computer or the Software Update function in Settings; otherwise, contact Apple Support.


(241028)

2 replies

Jun 26, 2023 6:18 AM in response to MurMike

Hello,


Apple has several documents helping you with Face ID.


This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.



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How do I fix true depth camera, for my Face ID

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