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My Face ID

Good afternoon,

My iPad Face ID is not working and I would like to know how to get my true depth camera fixed because on settings it told me that I need to get it fixed and I need to know how.

Sincerely,

Jayleigh Brown

iPad Pro, iPadOS 16

Posted on Aug 23, 2023 11:32 AM

Top-ranking reply

Niel

Level 10

731,903 points

Posted on Aug 23, 2023 11:36 AM

This is generally a hardware issue. If the unit's on an OS version older than 16.6, you might be able to fix it by updating it from a computer or the Software Update function in Settings; otherwise, contact Apple Support.

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My Face ID

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