You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I'm paying for 2 terabyte of cloud storage a month but my phone is saying to delete apps and photos and its not backing up to the cloud. Ive deleted over 6000 photos and multiple apps and its still not helping. I'm not sure what to do

I'm paying for 2 terabyte of cloud storage a month but my phone is saying to delete apps and photos and its not backing up to the cloud. Ive deleted over 6000 photos and multiple apps and its still not helping. I'm not sure what to do


iPhone 13

Posted on Jun 26, 2023 9:04 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 26, 2023 9:06 AM

To clear storage on your iPad, you can follow these steps:


  1. You cannot increase the storage of an iPhone.
    1. However, you can optimize iPhone Storage by using iCloud Storage in order to save space on your device
    2. If you had turned on Messages in iCloudiCloud Photos and you delete Photos, Videos and Messages from the iPhone then it is deleted from iCloud too, and vice-versa. At the same time, it is also deleted from all the devices that use the same Apple ID.
    3. And if you happen to take a backup either over iTunes or iCloud after deleting Photos, Videos & Messages all the photos and messages are deleted from the backup (iCloud/iTunes) too when you take the backup next time.
    4. Alternatively, you may upload data to iCloud Drive.
  2. Go to "Settings" on your iPad and tap on "General" > "iPad Storage." This will show you a breakdown of the storage used by different apps and data on your device.
  3. Scroll down to the list of installed apps and review which ones you don't use frequently. Tap on an app and select "Offload App." This will remove the app from your device while keeping its data intact. You can always reinstall the app later if needed.
  4. Go through the list of apps and delete the ones you no longer need. To delete an app, tap on it and select "Delete App." Additionally, you can delete other types of data such as photos, videos, messages, and unused files to free up space.
  5. If your Photos app takes up a significant amount of space, you can enable iCloud Photos to store your photos and videos in the cloud and keep optimized versions on your device. Go to "Settings" > "[Your Name]" > "iCloud" > "Photos" and enable "iCloud Photos." --> Manage your photo and video storage - Apple Support
  6. If you use Safari as your web browser, you can clear its cache to free up storage. Go to "Settings" > "Safari" > "Clear History and Website Data." Please see the pic below which is self-explanatory
  7. Messages and attachments can take up a substantial amount of storage. Open the Messages app and delete unnecessary conversations or individual messages. You can also enable the option to automatically delete messages after a certain period. Go to "Settings" > "Messages" > "Keep Messages" and select an appropriate duration. Deleting attachments to messages may also help
  8. If you have music, movies, or TV shows downloaded on your device that you no longer need offline access to, you can remove them to save space. Open the respective app (e.g., Music or TV), find the content, and delete it.
  9. Consider reviewing other apps and data that may be taking up storage space, such as documents, downloads, and podcasts. Delete unnecessary files or manage them accordingly.
  10. After performing the above steps, it's good practice to restart


1 reply
Question marked as Top-ranking reply

Jun 26, 2023 9:06 AM in response to IAMVALOR

To clear storage on your iPad, you can follow these steps:


  1. You cannot increase the storage of an iPhone.
    1. However, you can optimize iPhone Storage by using iCloud Storage in order to save space on your device
    2. If you had turned on Messages in iCloudiCloud Photos and you delete Photos, Videos and Messages from the iPhone then it is deleted from iCloud too, and vice-versa. At the same time, it is also deleted from all the devices that use the same Apple ID.
    3. And if you happen to take a backup either over iTunes or iCloud after deleting Photos, Videos & Messages all the photos and messages are deleted from the backup (iCloud/iTunes) too when you take the backup next time.
    4. Alternatively, you may upload data to iCloud Drive.
  2. Go to "Settings" on your iPad and tap on "General" > "iPad Storage." This will show you a breakdown of the storage used by different apps and data on your device.
  3. Scroll down to the list of installed apps and review which ones you don't use frequently. Tap on an app and select "Offload App." This will remove the app from your device while keeping its data intact. You can always reinstall the app later if needed.
  4. Go through the list of apps and delete the ones you no longer need. To delete an app, tap on it and select "Delete App." Additionally, you can delete other types of data such as photos, videos, messages, and unused files to free up space.
  5. If your Photos app takes up a significant amount of space, you can enable iCloud Photos to store your photos and videos in the cloud and keep optimized versions on your device. Go to "Settings" > "[Your Name]" > "iCloud" > "Photos" and enable "iCloud Photos." --> Manage your photo and video storage - Apple Support
  6. If you use Safari as your web browser, you can clear its cache to free up storage. Go to "Settings" > "Safari" > "Clear History and Website Data." Please see the pic below which is self-explanatory
  7. Messages and attachments can take up a substantial amount of storage. Open the Messages app and delete unnecessary conversations or individual messages. You can also enable the option to automatically delete messages after a certain period. Go to "Settings" > "Messages" > "Keep Messages" and select an appropriate duration. Deleting attachments to messages may also help
  8. If you have music, movies, or TV shows downloaded on your device that you no longer need offline access to, you can remove them to save space. Open the respective app (e.g., Music or TV), find the content, and delete it.
  9. Consider reviewing other apps and data that may be taking up storage space, such as documents, downloads, and podcasts. Delete unnecessary files or manage them accordingly.
  10. After performing the above steps, it's good practice to restart


I'm paying for 2 terabyte of cloud storage a month but my phone is saying to delete apps and photos and its not backing up to the cloud. Ive deleted over 6000 photos and multiple apps and its still not helping. I'm not sure what to do

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.