My AirPods and case are not responsive even to charging
How do I fix airpods that are unresponsive even when they are on the charger
AirPods Pro (2nd generation)
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User profile for user:
Missy5937
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Community Specialist
Hello King_des,
Thanks for posting in the Apple Support Communities.
If your AirPods are not charged at all, you'll first need to work on getting them to charge. Have you tried all the actions provided in If your AirPods won’t charge - Apple Support? If not, this is the best place to start.
Once you've got a bit of a charge, you should try resetting them to see if that helps. This process is outlined here: How to reset your AirPods and AirPods Pro - Apple Support.
How to reset your AirPods and AirPods Pro
You might need to reset your AirPods if they won't charge, or to fix a different issue.
1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
* If your AirPods appear there as connected, tap the More Info buttonnext to your AirPods, tap Forget This Device, then tap again to confirm.
* If your AirPods don't appear there, continue to the next step.
5. Put your AirPods in their charging case, and keep the lid open.
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.
AirPods can be associated with one Apple ID. If you want to use AirPods (3rd generation) or AirPods Pro (1st or 2nd generation) that someone else has used, they first need to remove the AirPods from their Apple ID.
* When you reset your AirPods, the settings for your AirPods also reset. You can change your settings again.
If you continue to experience issues after those actions, you can reach out to Apple Support for information on having them inspected/repaired at Get Support. You can also visit AirPods Repair & Service - Apple Support to review your repair options.
Best regards.