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Sgrimsley12 Author

Level 1

4 points

Why does mine say this?

Why does my new phone say unknown part for my battery health? It’s a brand new phone

iPhone 12 Pro Max, iOS 16

Posted on Jun 26, 2023 1:07 PM

Top-ranking reply

sberman

Level 10

268,347 points

Posted on Jun 26, 2023 1:10 PM

"New" iPhone?

Is the iPhone truly new, having arrived in a factory sealed unopened box?
Was it sold by Apple directly or an Authorized Apple Retailer?

If both the above are true, you have fourteen days from the original purchase date to exchange the iPhone.

Otherwise:

About genuine iPhone batteries - Apple Support

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Why does mine say this?

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