Messages App on M1 Mac Mini and Macbook Pro is constantly refusing to send out messages.

What can I do about the Messages App on OS constantly breaking (not able to send messages) on my M1 Mac Mini & M1 Macbook Pro? Would it help to delete Messages and reinstall it? How would I do that?


Mac mini (M1, 2020)

Posted on Jun 27, 2023 6:48 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 27, 2023 8:02 AM

pkCrystalCoast wrote:

I am not referring to the Meta Messenger app. I am referring to the Messages App that is supposed to sync my messages in iCloud with my iPhone & Macbook Pro. Apparently, it doesn't matter if the person I am trying to Message has an iPhone or not, the Message App has become unreliable. The support doc you recommended was not helpful.

A - Not Helpful but not Harmful to the Computer either - is it ?


" The only thing I have found that resets the Message App is to delete the chat.db, chat.db-shm, chat.db-wal and the com.apple.messages.geometrycache_v7.plist items from the Messages Library folder and then emptying the Trash Bin. That works for a bit and then the process starts all over again. Very frustrating. "


A - Having to go to that extent generally indicates some possible more serious issues on this computer


A - Suggest the User start with Points 1 to 4 and then Test


Still having issues, move onto Steps 5 and 6 and Test Again


Still no resolve - move onto Step 7 and follow instructions therein 


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


3 - Does the issue present in this mode ?


4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


5 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


6 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


7 - Download the Application Etrecheck directly from the Developer.


This is a Diagnostic Tool that makes no changes to the computer.


It makes a coherent and readable inventory of both the Hardware and Software used on the computer 


The application is free or paid from added features. 


The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<



Similar questions

3 replies
Question marked as Top-ranking reply

Jun 27, 2023 8:02 AM in response to pkCrystalCoast

pkCrystalCoast wrote:

I am not referring to the Meta Messenger app. I am referring to the Messages App that is supposed to sync my messages in iCloud with my iPhone & Macbook Pro. Apparently, it doesn't matter if the person I am trying to Message has an iPhone or not, the Message App has become unreliable. The support doc you recommended was not helpful.

A - Not Helpful but not Harmful to the Computer either - is it ?


" The only thing I have found that resets the Message App is to delete the chat.db, chat.db-shm, chat.db-wal and the com.apple.messages.geometrycache_v7.plist items from the Messages Library folder and then emptying the Trash Bin. That works for a bit and then the process starts all over again. Very frustrating. "


A - Having to go to that extent generally indicates some possible more serious issues on this computer


A - Suggest the User start with Points 1 to 4 and then Test


Still having issues, move onto Steps 5 and 6 and Test Again


Still no resolve - move onto Step 7 and follow instructions therein 


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


3 - Does the issue present in this mode ?


4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


5 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


6 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


7 - Download the Application Etrecheck directly from the Developer.


This is a Diagnostic Tool that makes no changes to the computer.


It makes a coherent and readable inventory of both the Hardware and Software used on the computer 


The application is free or paid from added features. 


The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<



Jun 27, 2023 7:35 AM in response to Owl-53

I am not referring to the Meta Messenger app. I am referring to the Messages App that is supposed to sync my messages in iCloud with my iPhone & Macbook Pro. Apparently, it doesn't matter if the person I am trying to Message has an iPhone or not, the Message App has become unreliable. The support doc you recommended was not helpful. The only thing I have found that resets the Message App is to delete the chat.db, chat.db-shm, chat.db-wal and the com.apple.messages.geometrycache_v7.plist items from the Messages Library folder and then emptying the Trash Bin. That works for a bit and then the process starts all over again. Very frustrating.

Jun 27, 2023 6:59 AM in response to pkCrystalCoast

Most ask if this is Messages App that is Built into the Operating System ?


Or the Meta Messenger app


The above App can be removed and added back


If we are talking about the Builtin Messages Application - by virtue of it being Built into the Operating System, I can to be Removed and Added back via a Standalone Installer application


Perhaps this support doc from Apple may provide some insights on using Messages on macOS


Messages User Guide for Mac - Apple Support (CA)


https://eshop.macsales.com/blog/65910-enable-mac-send-receive-sms-mms/

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Messages App on M1 Mac Mini and Macbook Pro is constantly refusing to send out messages.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.