verizon sim card

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verizon sim card

We are getting poor reception in our new house and Verizon said I need a 5g sim card. We have two xs phones and from what I read they are not 5g compatible. is this true and what the heck Verizon??

Posted on Jun 27, 2023 8:34 AM

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Answer 1

Top-ranking reply

Lawrence Finch

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228,606 points

Jun 27, 2023 8:39 AM in response to kszksz

The XS does not support 5G. Did Verizon give you replacement SIM cards, or offer to activate the eSIM in your phone?

Most likely the problem is poor network coverage; if you have good Wi-Fi in your new home you can ask Verizon to enable Wi-Fi Calling, which will work even with limited LTE network coverage.

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Answer 2

Limnos

Level 10

426,815 points

Jun 27, 2023 8:36 AM in response to kszksz

This article should provide useful information Use 5G with your iPhone - Apple Support

What you need

An iPhone 12 model or later

A carrier that supports 5G

A 5G cellular plan

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Answer 3

Jun 27, 2023 8:35 AM in response to kszksz

You may get better and prompt responses if you may kindly provide the iPhone Model that you have and the iOS version if it is known to you and re-post.

With the limited information that you have provided, It is hard to even guess the problems faced by you.

You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...

Please re-post with detail so that someone else can help.

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Answer 4

kszksz Author

Level 1

4 points

Jun 27, 2023 9:32 AM in response to Lawrence Finch

Thank you for your response, I find it very interesting. I enabled wifi calling on my phone (it doesn't help) but are you saying I need to have Verizon activate something else?

They have approved a free LTE extender and (supposedly) shipped it... twice... yet we have not received it. Also told me that i needed to update my sim cards, (iphone xs) only to learn they wont support 5g.

I really appreciate your help.

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Answer 5

Jun 27, 2023 8:37 AM in response to SravanKrA

SravanKrA wrote:

You may get better and prompt responses if you may kindly provide the iPhone Model that you have and the iOS version if it is known to you and re-post.

You mean We have two xs phones

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