On request to enter old passcode it will not accept it and states incorrect passcode. I am prompted to enter Apple ID, current passcode, then old passcode. What do I need to do?

Hey there Vandy2,

We are not aware of any Apple related service that would require your Apple ID password, your current iPhone passcode, and an older iPhone passcode you used in the past. We'd like to help by ruling out some other possible causes, along with learning more about what's happening:

1. Where exactly on your iPhone are you seeing the 'suggestions' you mentioned came directly from Apple, and when did they start to appear? The more details you provide, the better we'll understand the issue.
2. Sometimes unexpected behavior can be resolved with a restart: Restart your iPhone
3. If you have a compatible iPhone model, the latest version is iOS 16.5.1. You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then update: Update your iPhone or iPad

Cheers!

Hello Vandy2,

Thanks for posting in the Apple Support Communities. We're happy to look into this with you.

Can you tell us exactly what you're attempting to do? Are you wanting to change the passcode for your device? We ask this to better understand why this information is being requested on your device.

You may need to follow the actions provided in one of the articles below, and completely remove the passcode and set up a new one.

1. If you forgot your iPhone passcode
2. If you see an iPhone or iPad unavailable message or Security Lockout screen

Best regards.

Hey Vandy2,

Thanks for confirming this for us. At this point, it's recommended that you connect with Apple directly for additional assistance regarding this matter. You can do so using this link: Get Support

Kind regards.