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HBO and Star+ don’t work on my TV

A few days ago both Star+ and HBO stopped working on my 4K Apple TV. I’ve restarted the TV, uninstall and then reinstall HBO, reset the TV and contacted HBO without any luck. Paramount+ works perfectly, though. I’m really frustrated, I’ve bought this TV a couple of months ago!

Apple TV 4K, tvOS 16

Posted on Jun 27, 2023 5:58 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 28, 2023 1:20 AM

Update your Apple TV system software to the current version, if not done already. How to update your Apple TV - Apple Support


Try this for any misbehaving app(s):

  1. Force-quit the app, then relaunch and try again.
  2. If the issue persists, force-quit the app, restart the device, then relaunch and try again.
  3. If the issue still persists, delete the app, re-download and try again.
  4. If the issue still persists, then contact the app developer for further assistance.
2 replies
Question marked as Top-ranking reply

Jun 28, 2023 1:20 AM in response to Marisa1107

Update your Apple TV system software to the current version, if not done already. How to update your Apple TV - Apple Support


Try this for any misbehaving app(s):

  1. Force-quit the app, then relaunch and try again.
  2. If the issue persists, force-quit the app, restart the device, then relaunch and try again.
  3. If the issue still persists, delete the app, re-download and try again.
  4. If the issue still persists, then contact the app developer for further assistance.

HBO and Star+ don’t work on my TV

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