HBO and Star+ don’t work on my TV

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Level 1

4 points

HBO and Star+ don’t work on my TV

A few days ago both Star+ and HBO stopped working on my 4K Apple TV. I’ve restarted the TV, uninstall and then reinstall HBO, reset the TV and contacted HBO without any luck. Paramount+ works perfectly, though. I’m really frustrated, I’ve bought this TV a couple of months ago!

Apple TV 4K, tvOS 16

Posted on Jun 27, 2023 5:58 PM

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Answer 1

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Urquhart1244

Community+ 2024

Level 10

140,050 points

Jun 28, 2023 1:20 AM in response to Marisa1107

Update your Apple TV system software to the current version, if not done already. How to update your Apple TV - Apple Support

Try this for any misbehaving app(s):

Force-quit the app, then relaunch and try again.
If the issue persists, force-quit the app, restart the device, then relaunch and try again.
If the issue still persists, delete the app, re-download and try again.
If the issue still persists, then contact the app developer for further assistance.

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Answer 2

Marisa1107 Author

Level 1

4 points

Jun 28, 2023 10:31 AM in response to Urquhart1244

Thank-you! I’m going to contact HBO again and see if that works!

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HBO and Star+ don’t work on my TV

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