Mail Search & Smart Mailboxes

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4 points

Mail Search & Smart Mailboxes

For about 3 weeks now Mail Search and Smart MailBoxes aren't working properly. I think it is since I upgraded to Ventura 13.4.1, but cannot be sure. Specifically:

Mail Search: doesn't find any emails sent or received in the last 3 weeks or so. It finds everything before that

Smart Mailboxes: Doesn't include emails sent or received in the last 3 weeks or so. It includes all emails before that as per the Smart Mailbox rules. I guess it uses the search facility to find emails according to the rules?

Anyone else with a similar problem?

By the way how do you report a bug to Apple?

MacBook Pro (2017 – 2020)

Posted on Jun 28, 2023 4:30 AM

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Answer 1

jdo_apple

Community Specialist

Jun 29, 2023 11:36 AM in response to Artur_Z

Hello Artur_Z,

Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are unable to find recent emails in search and Smart Mailboxes in the Mail app on your Mac as expected. To help isolate this, use safe mode to start up your Mac as it does the following things:

Verifies your startup disk and attempts to repair directory issues, if needed
Loads only required kernel extensions
Prevents Startup Items and Login Items from opening automatically
Disables user-installed fonts
Deletes font caches, kernel cache, and other system cache files

Log in to your user account and test the issue while in safe mode and then restart normally and test the issue again.

How to use safe mode on your Mac - Apple Support

Cheers!

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Mail Search & Smart Mailboxes

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