Why won't my iPhone ring since the last update?

Since the update to iOS 16.5.1 my phone will no longer ring! Is there anyone else experiencing this issue?

iPhone 13 Pro Max, iOS 16

Posted on Jun 28, 2023 12:11 PM

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Question marked as Top-ranking reply

Posted on Jun 28, 2023 12:12 PM

FIRST: Are there missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail, such as call forwarding.
  • check up on them at Down Detector - Crowdsourced outage checker


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • iOS 14 & older: Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
  • iOS 15: Go to Settings/Focus, and verify that all focus settings are disabled.
  • iOS 16: Open the Control Center and turn off Focus.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->Restart your iPhone, iPad, or iPod touch - Apple Support
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


94 replies

Aug 20, 2023 7:52 AM in response to LaurenJ0519

LaurenJ0519 wrote:

Lol that’s ridiculous. Just cus all steps have been taken don’t mean someone has a broken phone. It could very well be a glitch with the carrier, the phone itself or whoever’s calling carrier, phone, etc.

LOL, the list INCLUDES glitch with the carrier, with whoever’s calling, etc. I guess you didn’t actually read the list before posting.

Dec 5, 2023 3:52 PM in response to Tommie Berry


Tommie Berry wrote:

I just updated to IOS 17.1.2 and my iPhone 12 Pro Max no longer makes audible rings.
It just vibrates when calls come in. Checked all the settings. How do I go back one revision?

17.1.2 Is it critical security update. I’m not sure what’s causing your issue, and I’m sympathetic to your frustration, but I would urge you not to attempt resolution by opting to expose yourself to a major security vulnerability.

May 8, 2024 10:46 AM in response to Joalan56

I’m experiencing same issue, I have iPhone 12 Pro Max it was all fine suddenly after the update of iOS 17 it started to have this issue of ringing some time it rings sometimes it doesn’t and bloody nothing works! Hundreds of the videos I’ve seen to resolve it, but still no help. And every setting is as it like before! Apple needs to fix this ASAP!!!!!

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Why won't my iPhone ring since the last update?

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