Any ideas about what is happening? We are having a bad heat wave here and the ipad was in a moderately warm room where the ac was not working for a short time. If that caused the crash and no recharging, is it fixable?
iPad Pro (5th generation)
Your iPad may limit charging to ~80%, or may in some circumstances cease charging altogether, to protect its battery. This behaviour often occurs when the ambient or device temperature is relatively high.
As described, the iPad’s thermal management may be doing its job - in trying to protect your iPad, in particular the battery, from irreversible thermal damage. Quoting directly from Apple… If your iPhone, iPad, or iPod touch gets too hot or too cold - Apple Support
“If your device gets too warm
iOS and iPadOS devices have built-in protections to prevent overheating. If the interior temperature of your device exceeds the normal operating range, your device will protect its internal components by attempting to regulate its temperature. Here are some of the higher ambient-temperature conditions and activities to avoid, because they might cause your device to change performance and behavior:
If the interior temperature of your device exceeds the normal operating range, you might notice these changes:
If your iPad is inside a fitted case, try removing the iPad from its case while charging - as this will improve cooling.
iPad’s generally prefer to operate in conditions that we humans find comfortable. If your iPad is now in a cool ambient temperature environment - and has itself cooled - but won’t charge, the possibility of damage must be considered.
These support pages should help with troubleshooting general battery and charging issues:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. 5W Power Adapters (1.0A @5V) intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.
Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad via a USB-C hub.
Also be aware that USB standards limit USB-C cables to a maximum of 2m. Longer non-certified third-party cables may be available, but may not be usable. Remember, USB-C cables are not all the same. They are “active” - in that they include additional electronics built-in to their connectors.
Also worthy of mention, many computer USB ports also cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).
If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
Genius Bar Reservation and Apple Support Options - Apple
Your iPad may limit charging to ~80%, or may in some circumstances cease charging altogether, to protect its battery. This behaviour often occurs when the ambient or device temperature is relatively high.
As described, the iPad’s thermal management may be doing its job - in trying to protect your iPad, in particular the battery, from irreversible thermal damage. Quoting directly from Apple… If your iPhone, iPad, or iPod touch gets too hot or too cold - Apple Support
“If your device gets too warm
iOS and iPadOS devices have built-in protections to prevent overheating. If the interior temperature of your device exceeds the normal operating range, your device will protect its internal components by attempting to regulate its temperature. Here are some of the higher ambient-temperature conditions and activities to avoid, because they might cause your device to change performance and behavior:
If the interior temperature of your device exceeds the normal operating range, you might notice these changes:
If your iPad is inside a fitted case, try removing the iPad from its case while charging - as this will improve cooling.
iPad’s generally prefer to operate in conditions that we humans find comfortable. If your iPad is now in a cool ambient temperature environment - and has itself cooled - but won’t charge, the possibility of damage must be considered.
These support pages should help with troubleshooting general battery and charging issues:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. 5W Power Adapters (1.0A @5V) intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.
Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad via a USB-C hub.
Also be aware that USB standards limit USB-C cables to a maximum of 2m. Longer non-certified third-party cables may be available, but may not be usable. Remember, USB-C cables are not all the same. They are “active” - in that they include additional electronics built-in to their connectors.
Also worthy of mention, many computer USB ports also cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).
If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
Genius Bar Reservation and Apple Support Options - Apple
My ipad pro is not charging. After trying the restart remedies all I get is the image of a battery charging. But no charge occurs
