Airpods Won't Disconnect When Put Back in Case

My Airpods do not disconnect from my iPhone when they are put back into the case. Audio will play out of the phones speakers, as if it knows that the Airpods are not being used, yet they are still connected to the phone and their battery drains in no time, including the case.


Yes, I have already cleaned them, and completely reset them.

AirPods Pro

Posted on Jun 29, 2023 7:27 AM

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Question marked as Top-ranking reply

Posted on Jun 30, 2023 2:33 PM

Hey there pblake3,


Let's ensure that your iPhone is up to date as a first step, since updates contain fixes that can correct unexpected behavior: Update your iPhone or iPad - Apple Support


Once you've done that, make sure your AirPods Pro firmware is up to date as well for the same reason: About firmware updates for AirPods - Apple Support


You mentioned having reset already, but let's try another reset after you're able to complete the updates to your iPhone and AirPods Pro firmware to see if this addresses the behavior: How to reset your AirPods and AirPods Pro - Apple Support


If you're still noticing this behavior after updating and resetting, we'd suggest contacting Apple Support to continue investigating this for you. They will be best prepared to assist further:


Get Support


Cheers!




1 reply
Question marked as Top-ranking reply

Jun 30, 2023 2:33 PM in response to pblake3

Hey there pblake3,


Let's ensure that your iPhone is up to date as a first step, since updates contain fixes that can correct unexpected behavior: Update your iPhone or iPad - Apple Support


Once you've done that, make sure your AirPods Pro firmware is up to date as well for the same reason: About firmware updates for AirPods - Apple Support


You mentioned having reset already, but let's try another reset after you're able to complete the updates to your iPhone and AirPods Pro firmware to see if this addresses the behavior: How to reset your AirPods and AirPods Pro - Apple Support


If you're still noticing this behavior after updating and resetting, we'd suggest contacting Apple Support to continue investigating this for you. They will be best prepared to assist further:


Get Support


Cheers!




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Airpods Won't Disconnect When Put Back in Case

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