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Level 1

5 points

ERROR_9B3D0824A0

First I re-install macOS because my macBook got this problem "support/apple/mac/startup".

Then I install "macOS Sierra".

Now I'm trying to install macOS Ventura form AppStore but there is an Error code shows:

"We could not complete your purchase.

ERROR_9B3D0824A0"

I tried to click  > about this mac> Software Update, it's automatically switch to Appstore. > "No updates available"

I have space more the 100gb.

MacBook Air (11-inch, Early 2014)

Thanks

MacBook Air 11″

Posted on Jun 29, 2023 8:55 AM

Top-ranking reply

Level 10

81,829 points

Posted on Jun 29, 2023 9:00 AM

Your Macbook Air 2014 is not compatible with MacOS Ventura:

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