SPYWARE THREAT?

I turned my computer on this morning, and this popped up before my home, screen dead… i I’m mediately called and started talking to a woman, but then I got concerned that this was in fact, the way they were gonna get my information, partly concerned because of grammatical errors and casual candor in the message. Has anyone had this happen? Did I just hang up on an Apple support person or did I hang up on an identity thief?

PS: I did restart my computer, and it now seems fine, but I wanna make sure that nothings happening in the background, and then, when money comes through, I will buy some spyware blocker

MacBook Air 11″

Posted on Jun 29, 2023 1:23 PM

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Posted on Jun 29, 2023 1:25 PM

All such messages are scams presented by criminals. In all instances, close the offending page and avoid sites that are involved in such bogus advertising tactics. Do not interact with the message or the sender. Do not call any number presented. Do not download anything based on such bogus messages.


Phony "tech support" / "ransomware" popup… - Apple Community


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Jun 29, 2023 1:25 PM in response to belNYLA7

All such messages are scams presented by criminals. In all instances, close the offending page and avoid sites that are involved in such bogus advertising tactics. Do not interact with the message or the sender. Do not call any number presented. Do not download anything based on such bogus messages.


Phony "tech support" / "ransomware" popup… - Apple Community


Jun 29, 2023 3:45 PM in response to belNYLA7

belNYLA7 wrote:

Thank you… Now I did call, does that make it worse? Or would it have been if I gave them information or in fact, told them the code that they sent me so they can get connected into my computer?


Yes, it depends on what you did after calling the criminals. Their goal is to do whatever they can to maximize their potential monetary gain "by any means necessary."


Refer to the Appendix in that document, under What happens when you call the phone number to "fix" your Mac, PC, or mobile device. If you hung up on them before divulging any personal / financial information or allowing them to remotely access your Mac, then you're probably ok.

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SPYWARE THREAT?

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