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It’s not letting me add a payment card because it’s saying it’s disabled in my App Store and music

It’s saying my apple is disabled so it’s not letting me download or add a credit card because it’s disabled

iPhone 6s Plus, iOS 14

Posted on Jun 29, 2023 8:07 PM

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Question marked as Top-ranking reply

Posted on Jun 29, 2023 8:34 PM

Hello,


With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a contact link for this specific issue. Tap or click here ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 or Contact Apple for support and service - Apple Support


If it is another reason, post with more details.


1 reply
Question marked as Top-ranking reply

Jun 29, 2023 8:34 PM in response to Littleben46

Hello,


With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a contact link for this specific issue. Tap or click here ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 or Contact Apple for support and service - Apple Support


If it is another reason, post with more details.


It’s not letting me add a payment card because it’s saying it’s disabled in my App Store and music

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