SKY News App Crashes

Just got the latest reply from Sky "customer support" - they simply recommended the diagnostic steps in their web site (i.e. delete the app, restart the iPhone, reinstall the app, and OF COURSE that is all one should need to do) and if that fails - which it does -

"Alternatively, I request you to contact our Customer Service Team on (0344) 241 4141, where one of our advisors will be happy to help you."

I don't think it's worth my time, but if anyone with a Skype credit or who resides in the UK wants to give it a try -

"I hope this information has helped with your enquiry."

I just received another reply from Sky tech support (if you can call it that) informing me that Sky streams and broadcasts are not available outside the UK (!!). This is what happens when customer support is offshored.

Had to start from the beginning and describe the presence of Sky News in App Store(s) and Google Play; that Sky News streams perfectly in iOS and iPadOS, and from their web site, and in YouTube and 'peacock'. I sent screen grabs showing the apps in the various Apple app stores. Painful!!

If they want to degrade the tvOS app, I wish they'd just pull it - it hasn't been updated in some time.

For what it's worth, I have Xfinity for internet and I can stream Sky News for free through the "peacock" app on Apple TV. The quality is way better than casting from by iPhone or iPad - the Sky News apps on those platforms don't support AirPlay !

I'll report back when/if I get the next replay from Sky.

This problem happens too often - so frustrating.

Time to change my viewing habits to GBNews or BBC News I think

Same problem here on two different Apple TV boxes. One on Samsung TV, the other on LG TV. All have latest non-beta Apple OS and latest version of TV OS and the latest version of the Sky News App. Launching the app shows an ad with the news running the background. Completely useless.

For me too (in the US)!

As at 3 JUL .. I have the same issue .. when I click the Sky News app on Apple TV it shows adverts .. yet I can also hear the news in the background ! .. I too have deleted app and reinstalled .. but issue persists

I managed to send an app support request to Sky (thanks for the links, @Rudegar!) and mentioned that I was running the Sky News ATV app 3.1.1 and tvOS 16.5

The reply said, "We're sorry you are having trouble with the app - but you must upgrade the Sky News app to version 1.0.0 and tvOS to 9.0"

I replied with a strongly worded rebuttal - as if that will help.

Incidentally, I tried running the ATV app using wired cable broadband (Comcast Xfinity) as well as wirelessly (T-Mobile 5G) and always get the advert. (It's always the same - University of Miami Bariatric Surgery services.) So it does seem the problem is in the app and is independent of the internet service to which the ATV is connected.

Within the US, at least, there is another outlet for Sky News - it is a dedicated channel within the NBC app, under "Networks". Sky News used to be available via PlutoTV but Comcast pulled it from that lineup as PlutoTV is owned by CBS/Paramount, their competitor.

have you tried their support?

Sky News app | Sky Help | Sky.com

maybe it's a known issue they are working on resolving

Yep. Same here. Happened last week too for a few days. Broken on all 3 of my latest Apple TVs.

Skys support page is obviously no use.

sky news seems to be working on I pad and I phone , then you can mirror it back to Apple TV . Just a workaround until they fix the problem.

And just like that it’s started working for me again. Assume sky must have remotely done something.