Phone Frozen
Phone is on and frozen. Cannot turn it off. Can see time, date and last pop-ups. No button work. Any thoughts?
Question marked as
- Restart the device. That's it.
- Still not solved --> Force restart iPhone - Apple Support
- Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
- If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly
- You still see a black screen after charging, force restarting, following the steps in this article.
- You see a black screen, but you can hear alerts, sounds, and vibrations.
- The screen remains black, but the device chirps when you unmute it and connect it to power.
- Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
- You can't force your device to restart because a button is broken or stuck.
- Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.
Contact Apple Support to set up service if you have any of the above issues:
