iPad Gen 4 question

I’m having trouble with chargers the past 12 months. They only work now for about a week previously was a month. It’s about 3 yo and has been well taken care of. New one or fix?

iPad Air, iPadOS 16

Posted on Jun 30, 2023 6:03 PM

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Question marked as Top-ranking reply

Posted on Jul 1, 2023 3:54 AM

Savannahcinca wrote:

I’m having trouble with chargers the past 12 months. They only work now for about a week previously was a month. It’s about 3 yo and has been well taken care of. New one or fix?


These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


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6 replies
Question marked as Top-ranking reply

Jul 1, 2023 3:54 AM in response to Savannahcinca

Savannahcinca wrote:

I’m having trouble with chargers the past 12 months. They only work now for about a week previously was a month. It’s about 3 yo and has been well taken care of. New one or fix?


These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


Jun 30, 2023 6:16 PM in response to Savannahcinca

I don’t really understand your question. But I think you’re asking:


”I have a fourth generation iPad. It’s not working well. Should I fix it or purchase a new one?”


The fourth generation iPad was released by Apple 10½ years ago. It is now considered obsolete. It’s time to purchase a new one.


Obtaining service for your Apple product after an expired warranty - Apple Support


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