My phone does get stuck on use till i turn off the screen and switch it back, what really causes this?
My phone does get stuck on use so till i turn off the screen and switch on again works, what really causes this?
User profile for user:
Rob_H1
User level:
Community Specialist
Hey there gwamaka1,
Thanks for reaching out to Apple Support Communities. We're happy to provide some assistance.
To clarify, does your iPhone become frozen/unresponsive? If so, the actions here can help resolve that issue:
If your iPhone won't turn on or is frozen - Apple Support
If your screen is black or frozen
Follow the steps for your device.
On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)
1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
4.
5. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
6. If your phone still doesn't turn on, contact Apple Support.
On your iPhone 7 or iPhone 7 Plus
1. Press and hold both the side button and the volume down button until you see the Apple logo.
2.
3. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
4. If your phone still doesn't turn on, contact Apple Support.
On your iPhone 6s and earlier, including iPhone SE (1st generation)
1. Press and hold both the Home button and the side button or the top button until you see the Apple logo.
2. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
3. If your phone still doesn't turn on, contact Apple Support.
If the issue persists, reach out to Apple directly to investigate:
Keep us posted.
Have a great day!
