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Level 1

4 points

I can’t use my Face ID any more

why is my iPhone11 faceID is not working

iPhone 11, iOS 16

Posted on Jul 1, 2023 12:12 PM

Top-ranking reply

Level 10

418,825 points

Posted on Jul 1, 2023 12:16 PM

Hello,

Apple has several documents helping you with Face ID.

This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.

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