Hi,
i purchased the new iPad Pro 6 and I have not been able to use it. Safari doesn’t work ( tried different solutions with support, in vain). I cannot download anything, access the Apple Store etc.
do you have an idea what is going on?
thank you!
iPad Pro (6th generation)
Do you actually have a WiFi network connection?
Start with basic WiFi troubleshooting - as detailed here:
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support
Recommended settings for Wi-Fi routers and access points - Apple Support
Consider that your Router, to which you are attempting to connect, may be configured to require support for security features that are not supported by your iPad. Some Mesh WiFi Routers are known to be troublesome in some circumstances.
If your WiFi has been set-up according to Apple’s recommended settings, WiFi and Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.
You can verify your DHCP-assigned IP Address from settings:
Settings > WiFi > [Your WiFi Network / SSID] - tap the blue “i” icon - [IPv4 Address] IP Address
If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.
DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.
If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.
If some Apps are working as expected, while others are not - or other devices can connect to your WiFi network - you may find that a restart of your WiFi Router, followed by a restart of your iPad will clear the problem….
To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
Do you actually have a WiFi network connection?
Start with basic WiFi troubleshooting - as detailed here:
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support
Recommended settings for Wi-Fi routers and access points - Apple Support
Consider that your Router, to which you are attempting to connect, may be configured to require support for security features that are not supported by your iPad. Some Mesh WiFi Routers are known to be troublesome in some circumstances.
If your WiFi has been set-up according to Apple’s recommended settings, WiFi and Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.
You can verify your DHCP-assigned IP Address from settings:
Settings > WiFi > [Your WiFi Network / SSID] - tap the blue “i” icon - [IPv4 Address] IP Address
If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.
DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.
If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.
If some Apps are working as expected, while others are not - or other devices can connect to your WiFi network - you may find that a restart of your WiFi Router, followed by a restart of your iPad will clear the problem….
To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
Safari, downloads, iPad Pro 6
