iPhone not filtering email spam yet Mac does

chavvy wrote:

As far as I’m aware they are synced properly.

These don't sync between devices Contacts, Calendars, Bookmarks, Notes, Voice Memos, shared photos, iCloud Photos, and emails. Each device syncs to the email account server which may be Google, iCloud, AOL, Exchange, Outlook, Yahoo, or any Other. Please see the pic below

If one of the devices is not connected to the internet then it may seem to you that they are not syncing.

Though it may have been implied, I should have said more clearly that the Mail app itself does not sync between your Mac and iPhone. Each Mail app connects to a mail account to get its data. So, for example, the mail messages and calendars are the same on each device because the Mail app on each device is pulling that info from the mail server - not from the other Mail app. That's why if you're using the junk filtering from within the Mail app, it is only training that Mail app on that device, not all Mail apps you access the account from.

Again, the best way to cover all the apps you access your mail account from is to log in to the mail account directly from Exchange on the web and filter the junk there. Then it wouldn't get into the Mail app on any devices, whether you had used/trained that particular device's Mail app to filter it or not.

I really hope the answer doesn't confuse you more than the issue does, I tried to be as clear as possible!

1. Is this your corporate iPhone/Mac? Then please contact the system administrator of your corporate
2. If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
   1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
   2. Or please contact the system administrator of the organisation who provided the profile to you

That's strange... As you say, the spam filtering should be done via Exchange, since that is the domain providing the email.

But you CAN use the junk mail filtering within the Mail app on both the Mac and iPhone. I believe that only trains those apps, not the account itself. Have you been training the Mac Mail app for some time? Could that be why it is filtering the junk well?

You could log in to the Exchange account from the web and compare what you see there to what your Mac and iPhone Mail apps are showing. So for example, if what you see from the web login looks like what you see on your iPhone Mail app, then it could be that you've trained your Mac's Mail app to filter out the spam. You would then have to train the iPhone Mail app to filter out the spam as well by sending those spam messages to the Junk folder there.

Alternatively, you could log into the Exchange account from the web and do your spam filtering there, training the account directly. Then you would see the same results on both the Mac and the iPhone (after you got all the spam under control that way) regardless of what each individual Mail app was filtering out based on its own individual rules.

Hope this helps!

No problem, happy to help!

I agree that the junk filtering is a little easier on the Mac Mail app than on the iPhone with the large, customizable interface.

I also agree that it’s strange that so much spam is getting through the Exchange filter, though spam is tricky, even for big providers. I’m sure they block a LOT, but no service will get everything. Luckily we can all “help” them by marking spam as junk so it can learn.

Yeah, I’d say definitely use the web access for a little while to mark the spam there until it settles down, at which point you could go back to the Mail apps and then just swat the errant spam message through there.

Or you could wait for a load of spam to pile up in your inbox while using the Mail apps, then log into Exchange on the web and mark it all at once. Then you would only have to log in that way occasionally.

Good luck! Definitely let us know how you make out!

If I were you I would have removed the account from the iPhone and added it again. This takes hardly 1 minute.