Xfinity hotspot not working on my iPhone 13 Pro Max

Why won’t the pop up window open when logging into Xfinity hotspot…. Usually when I tap on Xfinity wifi a window will open and I can log into my xfinity account…. But the window won’t open now…. I have tried forgetting the network and resetting my wifi settings but it’s still not working…. What do I need to do to fix this


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iPhone 13 Pro Max

Posted on Jul 3, 2023 2:00 AM

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10 replies

Nov 25, 2023 2:37 PM in response to LadyJane901

I couldn't connect to the xfinity hotspots either until I tried this:

I downloaded the "xfinity hotspot" app,

I installed it on my iPhone and after opening it

I went to "offline settings" and there I proceeded to download the "DOWNLOADED HOTSPOT LOCATIONS updates" that depending on Where you live there are up to 5 options (to me they appear like this)... after updating.

I was finally able to join Wi-Fi hotspots all over the city like I used to before.

Dec 3, 2023 5:33 PM in response to LadyJane901

I couldn't connect to the xfinity hotspots either until I tried this:


I downloaded the "xfinity hotspot" app,

I installed it on my iPhone and after opening it

Then I went to "offline settings" and there I proceeded to download the "DOWNLOADED HOTSPOT LOCATIONS updates" that depending on Where you live there are up to 5 options (to me they appear like this)... after updating.

I was finally able to join Wi-Fi hotspots all over the city like I used to before.

Dec 3, 2023 1:35 PM in response to LadyJane901

Root problem (for me) is the XFinity requirement to approve the WiFi login in the XFinity app — which is impossible while in Lockdown Mode because the moment you attempt to switch from the WiFi settings page to the XFinity App to click the approve button, iOS terminates the WiFi login attempt as “incomplete” and the login session attempt is thrown away.

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Xfinity hotspot not working on my iPhone 13 Pro Max

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