Iphone12 speaker icon

Hi there avw56,

We understand your iPhone speaker phone button seems to have disappeared. The first best steps to start with are provided in this article: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

If you want to try more steps on your own

If you prefer, here are some more steps you can try on your own. After following these steps, you might still need to contact Apple Support to discuss service options.

1. Remove all screen protectors, films, or cases from your device. 

2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty. 

3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.

4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.

5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.

If you're still unable to use the speakerphone on your iPhone, you'll want to contact Apple Support for assistance. You can reach them here: Get Support

You can also find the support phone number for your region at this link: Contact Apple for support and service

Best regards.