The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I have an iPod touch 5th gen that has been disabled for years now. It says it's disabled and to connect to iTunes. I have plugged it in to my MacBook but the power on button does not work so I don't know how to restart it to start the backup process. Is there any other way to restart it? It's very old and broken so I know it may be a lost cause but I would like to recover the pictures on there.
iPod touch
No. If you get past the broken button, restoring it will erase its contents; it isn't possible to back up or recover any data from a disabled unit.
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One thing you can try to do is bring your disabled iPod to your nearest apple store so they can reset it. This won't erase any photos or conversations (messages) you had on your device
Disabled iPod touch
