iPhone 14 pro max ringer volume changes on its own.

Hi! I had the same problem! I was missing important calls because it would ring once while I was away from my phone & then the ringer would be barely audible!!

GOOD NEWS though, my Credo phone tech support lady was able to immediately identify the problem once I explained everything I had done to try to resolve just like you had. It turns out with the last update I had done my phone had Face ID features turned ON that affect sound when your phone is locked or you are not directly looking at your **** phone!!

To fix problem, do this:

Turn OFF this annoying feature preset to ON by going to the

Settings App --> Face ID & Passcode -->Enter Passcode if needed -->

Go to Set Up Face ID & Passcode Section

Scroll down to the ATTENTION Section

Go to the Attention Aware Feature setting and Turn this OFF !!

If you read what this feature is below it, it specifically says "it will check for your attention before dimming the display, expanding a notification when locked, or LOWERING THE VOLUME OF SOME ALERTS!!!" Although, this last part is not capitalized... but should be!!!

Dang, this should NOT be preselected without the users knowledge or warning of what it does!! I didn't even set up Face ID & this feature was on!!! There is no way I ever could have intuited what was happening here or even thought to check this setting. It's pretty outrageous that you were not able to get help with this problem so I sincerely hope Apple will fix this issue. I'll see if there is a way to alert them, but I thought of you when I was searching for this solution and wanted to at least share with you!

Hopefully you have gotten help or resolved this issue by now but if not, here is the answer!

Turn this feature OFF!!

Hi there Musclechunks,

If the volume for alerts on your iPhone is changing unexpectedly, you'll want to start by making sure your iPhone is running the latest iOS version, which is iOS 16.5.1. You can see the currently installed version by going to Settings > General > About > Software Version. If needed, learn how to update your iPhone here: Update your iPhone or iPad - Apple Support

If your iPhone is up-to-date and this behavior persists, reaching out to Apple Support for more guidance is the next best step. This link will help you get started: Contact - Official Apple Support

Take care.

I'm suspecting you have already checked this but if not, you should definitely check and understand the "Sounds & Haptics Setting" in Settings: If the RINGTONE AND ALERTS Change with Buttons feature is "ON" you might be inadvertently adjusting the sound with the volume buttons on your phone. You may want to turn this feature "OFF" after setting the volume where you want it to be. Just another thought. :)

Hi Musclechunks,

Did you have a chance to try the steps we provided in our reply? If so, and if the issue was still happening, did you contact Apple Support? This page has phone numbers for various locations: Contact Apple for support and service - Apple Support

Thank you!

I have had a very similar problem Only # instead of my volume going up on its own to the loudest it turns down to the lowest. I am constantly missing calls. It turns itself down so low. I can’t hear anything. It is so frustrating. I’m ready to get rid of this phone.