Why my Apple ID suggestion cannot dismiss

Why my Apple ID suggestion cannot dismiss

iPhone 6 Plus, iOS 12

Posted on Jul 4, 2023 9:07 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 5, 2023 1:12 PM

Hey there K_0286,


Thanks for reaching out to the Apple Support Communities.


So we understand the issue fully when you say that the Apple ID suggestion can't be dismissed, are you seeing an alert in the Settings app asking you to update your Apple ID payment method? If so, what happens when you attempt to update your payment method? For example, do you see any alerts or errors?


If so, you may need to add a new payment method to your Apple ID first before you can remove the old one, check out this link for more help if having issues with removing a payment method: Remove a payment method from your Apple ID - Apple Support


If you can't remove a payment method
If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.
* Do you have a subscription? You can cancel iCloud+ and cancel other subscriptions from Apple. When your subscription period is over, remove your payment method.
* If you're in a Family Sharing group and you use purchase sharing, the family organizer must have a payment method on file. If you're the family organizer, turn off purchase sharing, then remove the payment method.
* If you have an unpaid balance, you might not be able to remove a payment method. Instead, change your payment method.
* If you still can't remove a payment method, contact Apple Support.


If still having issues after going through the steps in the resource above, as well as the steps in the 'Related Article' If you need to change or update your Apple ID payment method - Apple Support, we would recommend reaching out to Apple Support directly using the "contact Apple Support" link listed under the last step in the section above.


We hope that's able to help.


Take care!


1 reply
Question marked as Top-ranking reply

Jul 5, 2023 1:12 PM in response to K_0286

Hey there K_0286,


Thanks for reaching out to the Apple Support Communities.


So we understand the issue fully when you say that the Apple ID suggestion can't be dismissed, are you seeing an alert in the Settings app asking you to update your Apple ID payment method? If so, what happens when you attempt to update your payment method? For example, do you see any alerts or errors?


If so, you may need to add a new payment method to your Apple ID first before you can remove the old one, check out this link for more help if having issues with removing a payment method: Remove a payment method from your Apple ID - Apple Support


If you can't remove a payment method
If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.
* Do you have a subscription? You can cancel iCloud+ and cancel other subscriptions from Apple. When your subscription period is over, remove your payment method.
* If you're in a Family Sharing group and you use purchase sharing, the family organizer must have a payment method on file. If you're the family organizer, turn off purchase sharing, then remove the payment method.
* If you have an unpaid balance, you might not be able to remove a payment method. Instead, change your payment method.
* If you still can't remove a payment method, contact Apple Support.


If still having issues after going through the steps in the resource above, as well as the steps in the 'Related Article' If you need to change or update your Apple ID payment method - Apple Support, we would recommend reaching out to Apple Support directly using the "contact Apple Support" link listed under the last step in the section above.


We hope that's able to help.


Take care!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why my Apple ID suggestion cannot dismiss

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.