Hello,
My new iPhone 14 Pro make a zero KB photos, which I couldn't share, send via Airdrop, Watsup etc. I can do with them nothing, only see like screenshot im my gallery.
I still have more than 100 GB not used storage. I already try different settings and google search., and reset all setting. But still these issue is. Why these photos are 0 KB and how it could be resolved.
Thank you in advance.
iPhone 14 Pro
Hello elzaricka,
The photos show the iCloud icon on them (the cloud with a line through it) indicating that they are in your iCloud Photo Library but have not yet been downloaded to your device. You can download those photos and the size will change. We have a great support article that might help with this. Please take a look at it here: Download iCloud photos and videos - Apple Support. Follow this guidance:
"On your iPhone, iPad, or iPod touch
.We hope this helps. Let us know if we can assist with anything else at all. Take care.
Hi elzaricka,
At this point, we'd advise contacting Apple Support. They can take a closer look into what could be happening with this. Let them know the steps you've done so far.
Thank you!
Hello Gena_D,
Thank you for your reply. But the issue with these photos is that they don't even show up in my iCloud.
Initially, I also hoped that they were at least saved there. But they are not there, and if I take a screenshot of the screen, it is immediately displayed in my iCloud, but the photos are not there and are not even synchronized, as if they are nowhere at all and nothing can be done with them.
My Iphone 14 Pro make a zero KB photos
