There were two (2) identical payments processed on my account. Only one (1) payment was authorized. How do I correct this error and insure that duplicate payments are not processed in the future?
[Re-Titled by Moderator]
iPhone 14, iOS 16
This should give you what you’re looking for.
Request a refund for apps or content you've bought from Apple – Apple Support (UK)
You’ll need to contact Uber
It’s also possible the merchant accidentally billed you twice. I have a restaurant I eat at frequently and about once a month I have a duplicate charge. Occasionally the restaurant put the charge through twice when they close the batch for the night. It happens, human error.
Occasionally, the merchants PSP (Payment Service Provider) duplicates a charge. Again, glitches happen. Duplicate charges can happen for various reasons with any card.
Certain kinds of transactions can be configured to allow additional charges. It’s typically called a multi-part transaction. There are multiple industries that this can be done. Rental cars is one and it doesn’t surprise me that ride sharing is another. This is covered in Ubers terms & conditions, I’m sure. For example, what if a passenger damaged the driver’s vehicle? Uber has to have a way to recover certain costs. Please contact Uber for assistance and clarification with your concerns.
I’m talking about my Apple Pay card in my Apple Wallet. The monthly payment was set up to pay the monthly payment. Two (2) separate but identical payments processed out of my bank account. I finally found a number for Apple Pay with Goldman Sachs. The representative was nice and courteous but unable to reverse the duplicate payment.
This same thing (duplicate payments) just happened to me and it is the second time it has happened. Customer service was terrible either a Bot or someone who could not type in English very well. I understand there is nothing that can be done in this forum but Apple’s name is on the card. They should do something about this problem as it is the second time it’s happened. Thinking about ditching the card.
It sounds like you added a tip to the trip. Transactions can be configured by the vendor to be done at two times. It’s like leaving at tip in a restaurant. You post has nothing to do with the original post. Please do not hijack threads.
No I didn’t add a tip to my trip.Uber said that the driver had to reroute to my destination because of road closure,How is that my fault?How were they able to get back into my account after my trip to change debit my account again without my Face ID authorisation since it is said Apple Pay is secure?
What kind of account are you talking about? My accounts are individual accounts. Only I can make a payment. Are you talking about charges? Some kind if scheduled payment/auto pay?
Sorry to hear that. Unfortunately, there’s nothing we can do to assist in the Apple Support Community.
I made a transaction with Uber.with one authorisation.How were they able to to charge extra without my consent?
No there was 2 separate transactions with one authorisation I wonder how could that happen to anyone?Since Apple Pay Face ID was used only once’
How to ensure no more duplicate payments on my account
