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My AirPods Pro 2 wont Pause, skip, or do anything with touch controls other than when i am in a call with someone.

How can I fix this?

AirPods Pro (2nd generation)

Posted on Jul 5, 2023 4:21 PM

Reply
1 reply

Jul 6, 2023 2:04 PM in response to PoseidonPlayz

Hello PoseidonPlayz,


Thank you for reaching out in Apple Support Communities. There are steps available that can help resolve an unresponsive pair of AirPods Pro when it comes to it being unresponsive. Our recommendation is to reset your AirPods Pro as it can help resolve this issue. Here are the steps we encourage for you to follow:


How to reset your AirPods and AirPods Pro
You might need to reset your AirPods if they won't charge, or to fix a different issue.

1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
* If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap
Forget This Device, then tap again to confirm.
* If your AirPods don't appear there, continue to the next step. 
5. Put your AirPods in their charging case, and keep the lid open. 
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
AirPods charging cases
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.

Following these steps can help and is outlined in this article: How to reset your AirPods and AirPods Pro - Apple Support


We look forward to hearing back from you with an update.


Kind regards.


My AirPods Pro 2 wont Pause, skip, or do anything with touch controls other than when i am in a call with someone.

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