My Face ID is not working please help

My Face ID is not working all it tells me is the problem was detected with the TrueDepth camera Face ID has been disable

Posted on Jul 5, 2023 7:06 PM

Reply
2 replies

Jul 5, 2023 7:08 PM in response to peri208

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple



My Face ID is not working please help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.