I downloaded an app, and deleted it a few weeks ago but whenever i restart my phone it continues to show up but its all grey. Ive tried to delete but it keeps coming back, and ive tried to open it which it kicks me out instantly.

I had downloaded an app, And after some time I deleted it. Recently whenever I restart my phone it always shows back up the app is a red app but after i deleted it and it keeps showing, its a greyed out app. Ive done everything i can to try and get rid of it but it wont disappear and leave me alone! i dont know what to do (I have an Iphone 6)

Posted on Jul 5, 2023 8:40 PM

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Question marked as Top-ranking reply

Posted on Jul 6, 2023 3:56 PM

Hey there onlybecc4,


Thanks for reaching out to the Apple Support Communities.


To get started, have you also attempted to remove the app by going into Settings > General > iPhone Storage? From there just locate and tap the app, then tap "Delete App".


If not, are you able to redownload the app, or do you see an error or message saying the app is still downloaded when trying to download the app from the App Store?


If able to, try redownloading and deleting the app once again using the steps outlined here: Delete apps on your iPhone, iPad, and iPod touch - Apple Support


How to delete an app
1. Touch and hold the app.
2. Tap Remove App Remove App icon.
3. Tap Delete App, then tap Delete to confirm.

Keep in mind that some built-in Apple apps can't be deleted from your device, so you might not see the option to delete an app. Here’s a list of built-in Apple apps you can delete from your device. If you can't delete an app that's not made by Apple, disable parental controls, then try deleting the app again.

If you touch and hold an app from the Home Screen and the apps start to jiggle: 
1. Tap the Remove icon  in the upper-left corner of the app.
2. Tap Delete App, then tap Delete to confirm.
3. Tap Done.


Trying these steps can help with resolving the issue that you've been experiencing.


If still seeing the same issue after redownloading and deleting the app, or if you're unable to redownload the app, then we'd recommend reaching out to Apple Support for additional help at this link here: Apple Support


Take care.


Similar questions

1 reply
Question marked as Top-ranking reply

Jul 6, 2023 3:56 PM in response to onlybecc4

Hey there onlybecc4,


Thanks for reaching out to the Apple Support Communities.


To get started, have you also attempted to remove the app by going into Settings > General > iPhone Storage? From there just locate and tap the app, then tap "Delete App".


If not, are you able to redownload the app, or do you see an error or message saying the app is still downloaded when trying to download the app from the App Store?


If able to, try redownloading and deleting the app once again using the steps outlined here: Delete apps on your iPhone, iPad, and iPod touch - Apple Support


How to delete an app
1. Touch and hold the app.
2. Tap Remove App Remove App icon.
3. Tap Delete App, then tap Delete to confirm.

Keep in mind that some built-in Apple apps can't be deleted from your device, so you might not see the option to delete an app. Here’s a list of built-in Apple apps you can delete from your device. If you can't delete an app that's not made by Apple, disable parental controls, then try deleting the app again.

If you touch and hold an app from the Home Screen and the apps start to jiggle: 
1. Tap the Remove icon  in the upper-left corner of the app.
2. Tap Delete App, then tap Delete to confirm.
3. Tap Done.


Trying these steps can help with resolving the issue that you've been experiencing.


If still seeing the same issue after redownloading and deleting the app, or if you're unable to redownload the app, then we'd recommend reaching out to Apple Support for additional help at this link here: Apple Support


Take care.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I downloaded an app, and deleted it a few weeks ago but whenever i restart my phone it continues to show up but its all grey. Ive tried to delete but it keeps coming back, and ive tried to open it which it kicks me out instantly.

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