Apple Cash transfer was never received

I’ve been using Apple Cash for a few months now transferring small sums of money as needed. A week ago today I transferred $1500.00 and the money was never received by the incoming bank. Apple is now telling me to file a dispute which can take another 10 days to resolve. Has anyone experienced this? I’ve lost Al confidence in Apple Cash at this point and their customer service department is of absolutely no help.


[Re-Titled by Moderator]


Posted on Jul 6, 2023 7:34 AM

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7 replies

Jul 6, 2023 9:49 AM in response to telisha131

Did you ever verify your identity with Green Dot Bank? Green Dot issues and services Apple Cash prepaid debit card. The information was in the terms & conditions when you applied. A link to download is below and in your Apple Cash card in your Wallet app.


Did you contact Apple Cash support at Green Dot Bank about your situation? There contact information is below.


Identity verification for Apple Card or Apple Cash - Apple Support


https://applecash.greendot.com/termsconditions/


Contact Green Dot Bank by calling (877) 233-8552


Jul 6, 2023 10:54 AM in response to Jeff Donald

The funds were in my wallet. I attempted to transfer them to my own bank and they were “misplaced” with no tracking details other than my bank and routing number. I have transferred smaller amounts several times before. I just can’t seem to understand how these funds are just missing. I’m sure it’ll be returned but having my money tied up for this duration of time peeves me.

Jul 6, 2023 11:16 AM in response to telisha131

I understand. I can understand the frustration and anxiety this must be causing.


In regard to your original question, no, I’ve never heard of another Apple Community Member this has happened to or anything similar. There are avenues to pursue if you get the runaround. Just post a reply.


Do you recall if you did the instant transfer or the ACH transfer that charged a fee? Did you look at your Apple Cash transactions? iPhone > Wall app > Apple Cash > More button (3 dots in upper right corner) > Card Details > scroll down > Request Transaction Statement


You should receive an email with a PDF of the transactions within 5 to 10 minutes, but usually just a minute or 2. It will be sent to the email associated with your Apple ID.


Jul 18, 2023 9:28 PM in response to telisha131

Omg! The same thing happened to me. I sent $500 to my bank from Apple Pay on 7/12 , it never arrived! I’ve called my bank and they don’t have any pending deposits. I was told by apple to dispute it with apple after the 3rd business day so i did. Just received an email that it was denied!!! How??? Does anyone know the number to green dot, since i guess Apple Pay is through that bank? This is crazy and never happened before! I’m trying to see how to appeal and will be calling apple again for the 5th time because that’s ridiculous! I’m literally out of $500 and that can easily be confirmed with my bank that it was never received

Jul 19, 2023 5:33 AM in response to presha10

It ended up taking me two weeks to receive my money. What this tells me is Apple holds larger transactions for more than the stated 3 days before releasing the money.. I’m not exactly sure what they serve to gain by inconveniencing their customers thus way. If anyone is encountering this I’d suggest waiting 5-7 days before filing a dispute. Otherwise you have no choice but to wait two weeks for the funds to be returned to apple. The lesson I learned in this is to refrain from using Apple Pay for transactions over $100. It creates too much stress not knowing where in my case $1500 is located. Also the higher I escalated the more dissatisfied I became with customer service. The top tier does nothing more than reiterate their policy in the rudest way imaginable. Sorry you’re going through this

Apple Cash transfer was never received

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