You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AirPods Pro (1st Gen)

My AirPods Pro's case suddenly stopped charging. The light on it is no longer turning red or green hence I can not connect them to my phone either. What do I do?

iPhone 11 Pro Max, iOS 16

Posted on Jul 6, 2023 9:06 AM

Top-ranking reply

brbo

Level 8

35,891 points

Posted on Jul 8, 2023 8:57 PM

Hi memoonaabbasi

welcome to the Apple (user-to-user) Community.

Re: AirPods Pro (1st Gen) : case suddenly stopped charging. .. can not connect them to my phone either.

You might want to check through Apple Support's online article (link below)

What to do: If your AirPods won’t charge - Apple Support

and

Charge your AirPods and learn about battery life - Apple Support

If you still can’t charge your AirPods, contact Apple Support.

____________________________________________________________________

More info: (eg: About replacement case) AirPods Repair & Service - Apple Support

and

AirPods Support Website:

Find all the topics, resources, and contact options you need for your AirPods....

AirPods Support - Official Apple Support

All the best :-)

View in context

AirPods Pro (1st Gen)

Similar questions