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General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

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My new AirPods case is not working

My AirPods case is not charging, the light does not come on and it is not connected to my devices.

Posted on Dec 28, 2022 3:57 PM

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Question marked as Top-ranking reply

Posted on Dec 28, 2022 4:39 PM

You can try this first:

How to reset your AirPods and AirPods Pro - Apple Support

If they are brand new, don't fool around with them anymore than that. See if you can return or exchange them:

Returns & Refunds - Shopping Help - Apple



3 replies

My new AirPods case is not working

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